The 2013 Holiday Season
in Silicon Valley:
What to know as shopper
and retailer
Between
competition from Amazon.com and same-day delivery services from
Google and eBay, there's no doubt: It's hard out there for a
retailer.
Going into Black Friday, store owners are wrestling with anxiety: How
can we capitalize on new technologies? Will shoppers materialize?
Will they abandon brick and mortar stores faster than expected?
One potential leg up for Silicon Valley retailers is Big Data.
Stores of all sizes, from small Bay Area chains like Sports Basement
to national retailers are using in-store analytics from companies
like SAP and RetailNext to wring
more revenue out of the make-or-break holiday season.
The data collection technologies that stores can use now range from
the very cool to the very creepy.
Surveillance cameras record customer behavior, indicating which
products they linger over. Wi-fi sensors, facial recognition
technologies and so-called "smart shelves" with embedded
cameras also help managers optimize sales.
But
it's far from business as usual in the Silicon Valley retail space,
and some online retailers are going as far as opening physical locations to
build brand loyalty.
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