Ed Capaldi's transformation

Five years ago I embraced a vision to become the best advisor and coach for the region’s CIOs, CEOs and entrepreneurs, and as CIO of the region’s leading Media Group I was in an ideal situation. I would go on and certify myself as a Gazelles coach and apply the methodology and coaching tools to my actual situation. Step by step I evolved and so did my team, we went from being a typical non-customer-centric IT service provider servicing 1000 unhappy customers to one with a Net Promoter Score of 81% and just 30 incidents a week.
Then two years ago I came across your book, I knew it would be the catalyst I needed, and then something amazing happened. Someone I did not know called me one day and proposed to set up a Ferrazzi Greenlight group!! We found two other like-minded people and made a start; we set our North Stars and set sail. Every two months we would meet and listen, challenge and push ourselves towards realizing our goals.
Today I resigned from my job, today I became unemployed, today I realized my goal and today I met you. Two years ago you gave me strength and purpose, tomorrow is a new day with a new challenge and do you know what? I know who’s got my back! I may not have an income yet but I will succeed in becoming the Bill Campbell of the Middle East helping companies:

1. de-clutter the chaos that comes with a growing business;

2. support their leaders in achieving their vision and purpose; and

3. build effective lean, high performance leadership teams

This is my story. Collective consciousness? Collective intelligence? Either way today was meant to be. Thank you, and I hope my story may inspire others to (allow me to quote you) ‘Build Deep, Trusting Relationships That Create Success--and Won't Let them Fail’.
THANK YOU.
Incidentally, those that have my back also helped me clarify what I do that delivers value to my clients. (The 3 points above and my core value as a business catalyst.) In short what you teach is seriously effective.

---