Facebook Takes Employee Computer Problems Very Seriously
Many efforts to increase productivity are relatively subtle, using apps or insights about human psychology to try and get more out of a day.
Facebook, on the
other hand, at least in some cases, takes more of a blunt hammer approach.
The Wall
Street Journal spoke
to the company's CIO, Tim Campos, who told them that if a Facebook employee
calls the help desk two or three times about computer problems, they'll just
replace the device.
"We don’t want to waste your
time, nor do we want to waste ours," Campos told
Rachel King.
Workers spend less time dealing with freezes and crashes, and the help desk
spends less time dealing with inane problems like slow computers.
And to avoid another subset of
inefficient help desk calls — requests for equipment — the company installed
vending machines at which any employee can swipe their ID and get a new set
of headphones, without having to pay or file forms.
Frequently, the best solution doesn't require deep management thought or a
complex strategy, but the willingness to think in a different way, and do
something extremely simply and efficiently.Read more: http://www.businessinsider.com/facebook-approach-to-productivity-2013-5#ixzz2SttVDMjg
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