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QBQ! - Serving, Helping, Contributing   Sometimes, we just need “warm and fuzzy” stories, don’t we? Well, because so much of what QBQ! living is about is serving and helping others and making a contribution to this world, we at QBQ, Inc. tend to get outstanding "customer service" stories emailed to us. As we enter a holiday season where giving thanks is very much “top of mind,” let’s give thanks—and credit where credit is due—to the individuals and organizations who do serve, contribute, and help people. Enjoy! ------------------------------------- Barry shares: One Saturday, my son, Connor, and I headed over to the Platte Valley Family Pharmacy in Brighton, CO. We were sure that it was open until 3:00pm so we arrived at 2:30. On our way in the door we noticed Jeff, the head pharmacist heading out the door to his car. Jeff must have recognized us (we’d been there before) because he spotted us and yelled, "Do you need to pick up a prescription?" I said yes and asked, “Are you closed?” He said they close at two o’ clock on Saturdays, but to follow him back inside. We entered the pharmacy after he unlocked the doors and turned on the lights. From there he went on to fill Connor's prescription, ring up the order, close up shop—again—and walked us back out to the car. I thanked him profusely! We are sold on the Platte Valley Family Pharmacy—and Jeff, too! Len says: My wife has a 2008 GMC Acadia that we bought used with around 40,000 miles on it. At about 67,000 we began to experience some issues with the transmission. After checking my warranty, I found that the power train was covered up to 100,000. I brought the car to my local dealership and they provided me with a rental car and fixed the transmission on their dime. A month later my family and I left our Columbus, Ohio home on a vacation to Washington DC, Virginia Beach, and Chapel Hill, North Carolina. We drove to DC with no problem and then we continued our trip to Virginia Beach. About the time we arrived in Virginia Beach, we began to experience transmission problems. While my family went to the beach, I contacted a local GMC dealer (“Greenbrier Supercenter”) who told me to bring it in. When I got there they quickly checked me in and set me up with a rental car. The next morning I spoke to the dealer and this is where my expectations were exceeded. They had spoken with the GM rep and told me they would swap out the rental car (pickup truck) with a Buick Enclave so we could continue our vacation. They would completely rebuild the transmission, and—get this—ship my car back to me to Ohio when they were finished all with no cost to me! They had an opportunity to make me a lifetime fan of GM and they did just that. Jane writes: I ordered flooring at my local Home Depot that had to be shipped in to that store. When I called to see if it had arrived, I was fortunate to be connected to Marie. She was most gracious and kind. She let me know that the flooring had surely been ordered and that we should talk again in a couple days. When we connected later in the week, she kept me on one phone while she used another to make contact with “Receiving.” After a bit of confusion, she confirmed that it had arrived just a few hours earlier! When I told her I'd be there in an hour and would have my two young grandchildren with me, she told me to call when I was on my way and she'd be sure to have it all up front. When I did just that, I reached her in the back of the store where she already getting my flooring to the front—all by herself. When I arrived, she quickly took care of the paperwork and then she took it upon herself to pull the cart loaded with 22 boxes of laminate floorcovering to the exit and then watched my grandkids while I got my van. She then stayed and helped a young man load the product. Marie could easily be a grandmother like me, but customer service was obviously her goal! My entire experience was excellent thanks to her and now I'm wondering what I might do to let her know just how much I appreciate her service! ------------------------------------- Jane closes with a terrific point. Whether we call it outstanding service or personal accountability—or simply people taking pride in their work—maybe we should each appreciate someone today for their contribution. Encouraging those at work, at home, or in the marketplace who, through their work ethic and attitude, add value to our world is definitely a great thing to do! Meanwhile, pass these fine QBQ! examples on to your friends, staff, colleagues, and family today. Oh, and email us your stories here: Stories@QBQ.com. John G. Miller Author of QBQ! Denver, Colorado John@QBQ.com Take The QBQ Pledge here! Subscribe to QBQ! QuickNotes

John and Karen Miller Authors of ... Parenting the QBQ Way QBQ, Inc. Helping Organizations Make Personal Accountability a Core Value ® http://www.QBQ.com/ http://OutstandingOrganization.com