Conflict is a topic that comes up
often in my training and when I talk with leaders. And conflict is as
often misunderstood and mishandled as it is discussed. Consider this
view on the topic from Tony Dungy’s book, Uncommon.
"Conflict
is best seen as an opportunity to understand our differences, since that’s
when conflict usually arises; when we see something differently."
This is a healthy view of
conflict and casts it not as something to be avoided or immediately
"resolved" but something to be understood.
As leaders there will always be things that people see differently (in
fact, if you never experience differences in perspective, people aren’t
likely sharing their true feelings – which should be cause for much greater
concern!)
It is our role as a leader to understand those differences ourselves, and
to help others communicate in a way that others will see and learn from
those differences as well.
As a leader of a team, learning to help others welcome and invite conflict
as a mode of learning and making better decisions and not allowing it to
become damaging or attacking is an important skill.
Make sure that you are viewing conflict from this perspective and you will
not only find conflicts easier to deal with, but you will allow conflict to
be a helpful rather than damaging result of human interaction.
Take a few minutes this week and answer the questions below to help you
apply these lessons.
- How do I view conflict?
- What current situation did I think of when I read this quotation?
- What can I do to use conflict as an opportunity for learning this week?

Kevin Eikenberry
Chief Potential Officer
The Kevin Eikenberry Group
|
Conflict =
Personal & Professional Growth?
It absolutely
can! Find out how Conflict
Confidence can help you here.
Make plans to join us in 2014 and
become Conflict Confident...
Mar. 18 -
19, 2014: Chicago, IL
June 17 - 18, 2014:
Seattle, WA
Learn
more here!
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