The late great Dr. Peter
Drucker, known as the father of modern management, once proclaimed “Of
the major, basic competencies of a leader, the first is the willingness,
ability, and self-discipline to listen.”
The average individual spends from 45 to 60 percent of daily
communication time listening... So to say that listening is central to
your success as a leader is an understatement.
The best thing you can do for your career is to spend some time improving
your listening skills. Here are a few ideas to get you started.
The bar is low. Really low. In fact, studies
have shown that some people think a dog or cat listens better than
people... So you wouldn’t have to work too hard to stand out from the
crowd as a listener.
- How
will you listen better today, and to whom?
Shut up and listen. Always remember that listening isn’t about talking
or giving advice. It is about shutting up, paying attention, and really
trying to understand the message of the speaker.
- Do
you talk too much when you should be listening?
Pay attention. We aren’t listening because we are thinking about
too many other things. Listening is a form of service, a form of respect,
and a sign of discipline. The more you can shut off your flow of
thoughts, and get out of yourself and into focusing on the other person,
the more effectively they will feel you are listening.
- How
well do you avoid distractions and turn off your mind when listening
to someone else?
Listening effectiveness is
determined by the speaker.
You don’t get a vote. Yes, there is the objective view that listening is
about understanding the words and meaning of the other person. But always
remember that being an effective listener has both logical and emotional
components, and a big part of the disconnect is that we as listeners
judge our skills objectively – hearing and understanding the words
- but the speaker is judging more on emotions – do they feel like you are
listening and does it seem like you care.
- What
does the body language of those you are listening to tell you about
how they are voting on your listening skills?
In closing, ask yourself:
- How
effectively are you listening?
- How
are you helping your team and/or organization listen more
effectively?
- Who
will you first apply these ideas on?
Kevin Eikenberry
Chief Potential Officer
The Kevin Eikenberry Group
p.s. I'd love your help! One of my videos has been nominated
as Top Sales and Marketing Video of the Year. Your vote will improve my
chances of winning! See the list of nominees and vote (hopefully for me) here.
Thanks in advance for your vote!
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Listening is just one piece of the
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