Heidi Sloss- The Fortune is in the follow up: Five power strategies to grow your business- is a good read where you can be reminded or snapped out of your slumber by her words about how follow up separates you. In fact we all have to deliver as service professionals right? She gives us 5 things to do to be different and the next level above competition.
Strained Relations: Help for struggling parents of troubled teens by Marcia Stein. This is a cathartic journey for the author with stories of familes and their journey through this ultimate challange for a parent. How and when do you say enough is enough? Do you enable or do you create a relationship? parent or friend what role will you play. Emotional for me as it reminded me of a young person whom we lost and I read it twice in two days to try and tap into the why's of how things happen. Not an easy read if you are a parent
Improv Wisdom by Patricia Ryan Madson- Don't prepare just show up- now what is that? Well it is a book about being present about answering what a customer ask not a prepared scripted answer. About knowing your content so well you have no notes. When was the last time you truly owned the content in your business life or when you went to a professional meeting? Many of you say oh come on all of the time yet often we miss important points and you know what be in this moment reading this blog and nowhere else! That is the way and react to how feel and what you read do not not skim right past a gift within a message. Fun and easy read
Alan, thanks for the great book reviews. Improv Wisdom sounds very interesting. I will be on the lookout for it. I have Heidi's book but haven't read it yet. I'm looking forward to reading it.
ReplyDeleteThanks Alan for the review of IMPROV WISDOM. Few things please a writer more than to see that their ideas are making a difference. Applying the improv model to customer relations is a brilliant application. Your review made my day. If I ever need a loan agent you will be the one I track down.
ReplyDeleteWarmest thanks
Patricia Ryan Madson
You bet I loved the book in fact shared my thoughts with a past student Kathy Klotz-guest she speaks highly of you so thank you!
ReplyDeleteYou are most welcome. :-)
ReplyDeleteThanks Alan--I like to remind people that follow-up is low hanging fruit for most people--not a lot of real work and a great way to differentiate yourself from your competition, because most of them aren't doing it!
ReplyDeleteHeidi thanks for your post and yes follow up allows me to remember those very specifial and few people.
ReplyDelete